Technology Help and Guides

Calling Basics

Our main number is: 616-225-4700

Pickup Handset
Dial any 4 digit internal extension or dial 8 for an outside call
Hang up to end call

Press the directory button to search by first name


Avaya J169 (Newest Model) - Users Manual

Avaya J169 (Newest Model) - Quick Reference

Avaya 9608G - Quick Reference

Avaya 5610 (Old Model) - Quick Reference

Avaya 5610 (Old Model) - Users Guide



New staff hired by MAISD will meet with an HR representative for onboarding to verify employment and complete a new staff packet on or before their first day of work.

Prior to starting work or receiving access to technology equipment and services staff must go through onboarding.

At the time new staff meet with HR they receive their login name, temporary password, email address, and key fob providing building and copier access.

Security measures require new staff to be onsite the first time they login and change their password for the account to become active.  Setting or changing of passwords offsite is not permitted at this time.

We have several sources containing staff directory information that may be helpful.
We're always looking for ways to consolidate and streamline the process of updating to minimize the work required to keep it accurate.
Please report inconsistencies.

All technology requests must be made by submitting an online help desk ticket.

The technology help desk can be found on our web site at:

Three methods of creating a technology ticket:

1. Support Dashboard: (requires login)

2. Email: If you cannot get logged into the support system, please send an e-mail to

3. Call: If you cannot access technology or have an emergency, please call 616-225-5777. If a technician is not available, leave a voicemail message and a ticket will be automatically created with the voicemail attached.